Who we are
Let’s Book Travel is an online travel agency, based in Greece, licensed by the Greek National Tourism Organisation. Our GNTO licence is 0829Ε70000103201, and our company registration number is 143378233000
As regulated by the General Data Protection Regulation (GDPR), Article 13 of Regulation EU 2016/679, we ensure that your personal data are safe and your credit card details are protected.
Our website address is: https://www.letsbooktravel.eu.
What personal data we collect and why we collect it
Our website (hereby the “Site” or “Website”) is property of Let’s Book Travel. (“Let’s Book Travel”, “we”, “our”, or “us”). Let’s Book Travel is operating as a travel agency, and we collect and use personal data that the users provide to us.
By using our website and services, you understand and agree that we collect, use, and disclose your personal data in accordance with this Privacy Policy.
We collect personal data directly from a user and we are acting under a ‘Legitimate Interest’ to legally process the data for the management of the provided travel services. We also act as a data controller and legally processes this data.
We collect and use your personal data for specified, explicit, and legitimate purposes as described in this Privacy Policy and we do not process your personal data further in any manner that is incompatible with the above. We retain personal information for only as long as it is necessary to fulfill the stated purposes, except with the consent of the individual or as required by law.
The data we collect vary depending on the service and include
- Name
- Contact information
- Personal information (home and/or mobile phone, email, address, gender, age)
- Traveler booking and itinerary information (desired itinerary and/or route, desired trip date and hour, desired accommodation type, desired car rental type)
- Travel documents (e.g. passport info, visa info, expiration dates)
- Payment info (credit card info and /or bank institution info)
- Chosen Login, user ID, chosen password (on our website), IP address and browsing information.
- Other personal data supplied by our users via email/contact forms, telephone, Skype, Viber or through of any of our contact channels.
Furthermore, we use those data in order to
- provide our services to customers or companies representing them (e.g. complete and manage travel reservations, assist in managing the travel, provide reporting, provide notice about your account and the services, inform you about updates to our websites and applications and other changes to our products or services).
- communicate with our customers, by email, post, and phone or via our website and to provide you with customer service
- understand how our website is used and provide a customized experience for our services.
- fulfill a request made by our customers (e.g. reporting, questions, or other requests about your personal data).
- send to our customers newsletters, marketing emails, and other information or materials that may interest them, as well as showing personalized advertisements. Where required, we will obtain the customers’ consent before sending such marketing messages or showing personalized advertisements
- carry out our obligations and enforce your, our, or other’s rights as we believe reasonably necessary (e.g. billing and collection, fraud prevention, comply with legal obligations, and respond to legal proceedings or requests from legal authorities and law enforcement or other third parties).
If a user submits any personal data related to other people in connection with the services (e.g. if you make a reservation for another individual), you represent that you have the authority to do so and we will collect, use, and disclose such personal data likewise.
Cookies & Embedded content from other websites
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third-party embeds. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Personal data collected is shared with or disclosed to:
- We might share your data with affiliates, partners, subcontractors, and agents in order to offer our services, including bookings and assistance, ticket insurance, responding to requests.
- Third party service providers you might request us to send personal data to (e.g. providers who secure compensation for delayed, canceled services on behalf of travelers)
- Third party service providers to complete travel arrangements and reservations (e.g. ferry companies, car rental agencies and other ground transportation companies, hotels, cruise and / or tour operator, destination management companies, and other related travel suppliers for booking/ticketing purposes; industry reporting authorities; equipment and technology vendors, including, without limitation, online booking tool providers; visa and passport providers; credit card companies and payment collection and processing companies)
- Other third parties as we believe is reasonably necessary in accordance with applicable laws, including laws outside your country of residence to: (i) satisfy laws, regulations, or governmental or legal requests and processes; (ii) identify, contact, or bring legal action against someone who may be violating our terms of use or policies or otherwise enforce our terms and policies; (iii) operate our services properly; or (iv) protect including pursuing available remedies or to limit damages that may be sustained (e.g. exchanging information with other companies and organizations for the purposes of fraud protection and risk reduction)
- The company might be acquired, merged with another business, sold, or liquidate its assets, acquire, or buy other businesses or assets. In such transactions, personal data is generally one of the transferred business assets. In the event of an acquisition, sale, liquidation, or merge, your personal data and non-personal identifying information may be automatically assigned by us in our sole discretion to a third party.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We store personal data on our host servers. We use appropriate security measures to protect the personal data from unauthorized access, disclosure, destruction, and alteration. We conduct periodic reviews of our data collection, storage, processing, and security measures to verify we are only collecting, storing, and processing personal data that is required for our services. While we make every effort to protect the integrity and security of our network and systems, we cannot guarantee, ensure, or warrant that our security measures will prevent illegal or unauthorized activity related to your personal data.
When using our website, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect your personal data, we do not warrant the security of any data and information that you transmit to us over the Internet and you do so at your own risk.
In order to protect your personal data, we kindly ask you to not send us credit card information or other similar personal data to us via email. Please alert us immediately if you believe any of your personal data has been misused. Please note, we will never ask you to disclose your credit card information in an unsolicited phone call or email.
The data collected will only be those specifically required to fulfill travel, accommodation, or other travel-related services. Such data will only be processed for that purpose.
Personal data shall only be retained for as long as it is required to fulfill contractual requirements, or to provide statistics.
Personal data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall only be processed based on the legal basis except where such interests are overridden by the fundamental rights and freedoms of the user which will always take precedent. If the user has provided specific additional consent to the processing, then such consent may be withdrawn at any time (but may then result in an inability to fulfill travel requirements).
